Simple and flexible
Elija cada producto según sus necesidades
Plataformas y Productos
Service platforms and digital channel management
IDR Chatbot Studio
Create automated conversation experiences using artificial intelligence or use ready-made templates.
Y esto está disponible en todos los canales digitales integrados en la plataforma, ofreciendo automatización omnicanal para su negocio.
Highly scalable- 10,000 contacts included
- Inteligencia artificial (A.I.)
- Knowledge base
Invenio
Omnichannel services platform with 10 integrated channels for medium and large companies
The largest omnichannel services platform on the market, prices are discounted according to the volume contracted.
- Predictive distribution of contacts
- KPI for dynamic indicators
- Highly scalable
Positus Messenger
WhatsApp service platform on multiple computers, suitable for small businesses
This plan includes 1 WhatsApp number for up to a thousand (24h) WhatsApp conversations in a month.
- 20 users included
- WhatsApp Business API
- Medium
WhatsApp Opt-in
Send active messages en masse by WhatsApp minimizing the risk of blockages, ensuring the subscription of your client
We will contact all the contacts of your target audience for this campaign by predictive phone call, we will ask for permission to send WhatsApp messages
- Integrated with Invenio
- Cloud marker
- WhatsApp package required *
Insights Cloud
Analytical platform for visualization of dashboards, indicators, operational and commercial metrics in real time
Explore and share dashboards with your team and promote a data-driven culture.
- Up to 100GB of cloud storage
- Monitoring and operational control
- Integration with Rest API and SIP layer
E-Mail Designer
Email Marketing Template Builder, Layout & Design for Successful Campaigns
Email Marketing Template Builder, Layout & Design for Successful Campaigns
- 10,000 shots of emails
- Unlimited templates
- Webhook with callbacks
Carteiro Digital
Platform to send documents by WhatsApp without the need for a specific number
Send confidential documents, invoices and files through WhatsApp officially. No setup fee and no monthly fee.
- Immediate shipping with verified account
- Platform, API Rest and Webhook
- $ 0.45 per shipment
RFlow
Call blocker that ensures quality in active contact with customers
Request control (SIP protocol) to release or reject calls as defined by business rules
- Lock settings, results and telephone terminations
- Import of lists to batch unlock or lock phones
- Blocking configuration for contact attempts;
RBox
Rbox® acts as a transit switch providing stereo voice recording capabilities
Its wide applicability allows it to be integrated into multiple architectures acting at the beginning, middle or end of the telephony layer
- Rbox® OVA
- Recording Profile
- Realtime Monitor
Cross-channel
Digital Cross Channel WhatsApp Agent Increases Contact Effectiveness with a Friendlier Travel
Our exclusive product makes a cross-journey between voice channels and WhatsApp for location and CPC classification of digital operation and voice operation.
- WhatsApp Bulk
- CPC Location
- Customer location
Agente Digital
Our Digital Agent has the most advanced cognitive resources and incorporates an A.I. really
Scale your billing operation without the need to invest in human resources with our 100% cloud solution.
- 100% Cloud
- Curatorial management
- Inteligencia artificial
Agente de búsqueda
Increase your effective CPC rate in addition to leveraging the duration of your SPIN goals
Reduce your human outbound operation by optimizing the performance of your inbound operations
- CPC increase
- Higienização da base
- 100% Cloud
Messaging and video
Integrate with Invenio or API Rest, an interface that provides data in a standardized format based on HTTP requests
WhatsApp Business API
Positus is a Robbu Group company licensed by Facebook to market the WhatsApp Business API solution worldwide.
Reach users on the world's most popular messaging app using an intuitive API officially licensed by WhatsApp.
- 1 number included
- 1,000 conversations (24h)
- Unlimited HSM template creation
- Notification: Facebook + Tax + 0.04
SMS Short-code
Quick, easy and direct communication with your consumer without direct shipping restrictions
This solution allows companies of any size and market segment to create a fast and efficient communication channel with the most diverse audiences.
- Administration panel
- Transactional and massive campaigns
- Rest API and Webhook
E-mail Provider
To send mass emails and marketing messages, a quick and easy way to send emails to thousands of people a day.
Send campaigns that resonate with your recipients by ensuring your email reaches your customers' inbox
- Better bounce rate and delivery
- Transactional and massive campaigns
- API and Webhook
Postman Digital API
Sending documents by WhatsApp without the need for a specific number
Send confidential documents, invoices and files through WhatsApp officially. No setup fee and no monthly fee.
- Instant delivery
- Envío inmediato con cuenta verificada
- Platform, API Rest and Webhook
Telegram
Telegram Messenger is a program option to send and receive instant messages
With 500 million active users and rapid growth, Telegram becomes a channel option where it should be available
- Low cost
- Integrated with Invenio
- Send text, images and documents
Facebook Messenger
Facebook Messenger acts as an online communication center, in which the exchange of messages between users gains new possibilities.
The Facebook messaging service, which has become a standalone application, is used by around 1.3 billion people every month to chat with friends on the social network.
- Low cost
- Integrated with Invenio
- Send text, images and documents
Viber
Rakuten Viber is a proprietary cross-platform application in the instant messaging format used by some parents
Create a new Viber account or connect to the existing one through the chat bot and receive messages from clients in instant messaging
- Low cost
- Integrated with Invenio
- Send text, images and documents
Video call
Telecare and interactive conferences with the possibility of recording, a new possibility of interaction between doctors and patients
One of the fronts of telemedicine, teleconsultation, as its name implies, is a medical consultation in which the patient is physically away from the professional.
- 10 simultaneous rooms
- Customizable template
- Call recording *
The prices listed here are just an estimate of the value to be charged for each product.
FOR EVERYONE
Benefits for your company
Select the size of your company
Get to know your audience
You're starting out and need to know who your audience is. A solid customer base is essential for this understanding.
Be close
Your audience is on various social media platforms. You need to be present and visible.
Be ready
Whenever your customer needs assistance, you'll be ready to serve them in the best way possible.
Be professional
Digital customer service is often the first contact a customer has with a brand. Impress your users!
Engage your audience
Your customers have unique needs. Always be available on various communication channels and stay ahead.
Delight your customers
Offer the best experience in intelligent customer service, whether it's automated, human, or hybrid. Personalize it according to your demands.
Achieve your goals
Revolutionize your business with digital customer service. Impact your results through agile, secure, and effective communication.
Identify opportunities
Track the actions of each contact. Define criteria to prioritize contacts that are more likely to convert.
Improve team performance
Have full control of the journey for all your customers. Create continuous improvement plans based on accurate metrics.
Automate processes
Optimize your team's time and your customers' time by automating processes that can be automated.
Integrate with your CRM
Automate management system services and expedite tasks such as invoice issuance, balance inquiries, registrations, etc.
Be available 24/7
Extend the availability of your customer service without additional costs. Our services ensure that your contact is never offline.
Improve your NPS
Learn more about the health of your business, acquire more promoters, and increase revenue.
Connect with the world
Enable your company to reach customers worldwide, without time restrictions.
Control metrics and statistics
Keep your dashboards up to date and act on business performance based on accurate metrics and reliable reports.
Reduce operational costs
Outsourcing the service team helps reduce operational costs while increasing the quality of service delivery.
