Digital transformation for your company
Service Channels
Your customers speak through different digital channels, so do we.
Serve your customers through social networks, WebChat, E-Mail, SMS, Facebook, WhatsApp, Telegram or through your own communication channel.
Service speed- Simplified management
Personalized service
Analysis of feelings and behavior
You are the one who coordinates the service, chooses and sets the order to attend. Sort by channel, priority, criticality and timing.
- Intelligent service queue
- Predictive automatic distribution
- Skill support
Single journey
All interconnected channels making your customer's experience unique
Gain agility in simultaneous service, register the most used phrases. Be assertive and quick when responding, good service increases the chances of selling.
- Service groups
- Contact segmentation
- Integration with external systems
And much, much more
Automatic Prioritization
Keep your strategy focused on your contacts of greatest business interest.
Hashtags
Easily find your customers and identify their opportunities.
Queue optimization
Manage your bulk service queue for the best experience.
Scheduling
Schedule the return of contacts and do not leave any customer without return.
Predictive
Increase the amount of service with our contact distribution algorithm.
Targeting portfolios
Segment your service by sectors, portfolios, products or as you see fit.
Events KPI
Service and results indicators can be added to your conversations
Bookmarks
Markers are used to analyze the content of messages using artificial intelligence.
When I received the challenge of structuring a digital service area, my biggest concern was to have a system that would allow an intelligent integration between chatbots and human teams. To make this possible, I wanted to have control, autonomy and freedom to set up my own flows in real time. Invenio is the only platform that allowed me to do this the way I imagined and still be amazed by the practicality and additional features, I recommend it to everyone who has a similar challenge
Diogo Martos
Head digital at NovaQuest
