Invenio Live

Digital transformation for your company

Service Channels

Your customers speak through different digital channels, so do we.

Serve your customers through social networks, WebChat, E-Mail, SMS, Facebook, WhatsApp, Telegram or through your own communication channel.

Service speed
Simplified management

Personalized service

Analysis of feelings and behavior

You are the one who coordinates the service, chooses and sets the order to attend. Sort by channel, priority, criticality and timing.

Intelligent service queue
Predictive automatic distribution
Skill support

Single journey

All interconnected channels making your customer's experience unique

Gain agility in simultaneous service, register the most used phrases. Be assertive and quick when responding, good service increases the chances of selling.

Service groups
Contact segmentation
Integration with external systems

And much, much more

Automatic Prioritization

Keep your strategy focused on your contacts of greatest business interest.

Hashtags

Easily find your customers and identify their opportunities.

Queue optimization

Manage your bulk service queue for the best experience.

Scheduling

Schedule the return of contacts and do not leave any customer without return.

Predictive

Increase the amount of service with our contact distribution algorithm.

Targeting portfolios

Segment your service by sectors, portfolios, products or as you see fit.

Events KPI

Service and results indicators can be added to your conversations

Bookmarks

Markers are used to analyze the content of messages using artificial intelligence.

Try it free

Test the Invenio Live for 7 days for free

Free trial

When I received the challenge of structuring a digital service area, my biggest concern was to have a system that would allow an intelligent integration between chatbots and human teams. To make this possible, I wanted to have control, autonomy and freedom to set up my own flows in real time. Invenio is the only platform that allowed me to do this the way I imagined and still be amazed by the practicality and additional features, I recommend it to everyone who has a similar challenge