Digital transformation for your company
Service Channels
Your customers speak through different digital channels, so do we.
Serve your customers through social networks, WebChat, E-Mail, SMS, Facebook, WhatsApp, Telegram or through your own communication channel.
Service speed- Simplified management
Personalized service
Analysis of feelings and behavior
You are the one who coordinates the service, chooses and sets the order to attend. Sort by channel, priority, criticality and timing.
- Intelligent service queue
- Predictive automatic distribution
- Skill support
Single journey
All interconnected channels making your customer's experience unique
Gain agility in simultaneous service, register the most used phrases. Be assertive and quick when responding, good service increases the chances of selling.
- Service groups
- Contact segmentation
- Integration with external systems
And much, much more
Automatic Prioritization
Keep your strategy focused on your contacts of greatest business interest.
Hashtags
Easily find your customers and identify their opportunities.
Queue optimization
Manage your bulk service queue for the best experience.
Scheduling
Schedule the return of contacts and do not leave any customer without return.
Predictive
Increase the amount of service with our contact distribution algorithm.
Targeting portfolios
Segment your service by sectors, portfolios, products or as you see fit.
Events KPI
Service and results indicators can be added to your conversations
Bookmarks
Markers are used to analyze the content of messages using artificial intelligence.
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Try it Invenio Live for 7 days for free
When I received the challenge of structuring a digital service area, my biggest concern was to have a system that would allow an intelligent integration between chatbots and human teams. To make this possible, I wanted to have control, autonomy and freedom to set up my own flows in real time. Invenio is the only platform that allowed me to do this the way I imagined and still be amazed by the practicality and additional features, I recommend it to everyone who has a similar challenge
Diogo Martos
Head digital at NovaQuest
All Products
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WhatsApp Business API
We are your official WhatsApp Business API provider
Google RCS
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We are your official Facebook messaging provider
SMS
Send Bulk SMS or transactional messages
Send Bulk Email or transactional messages
Viber
Rakuten Viber for transactional messages
Telegram
Telegram for messaging, images, audios, and documents
WebChat
Chat with visitors on your website in real-time
IDR Chatbot Studio
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IDR Audit
Intelligently monitor your team like never before
Cross-Channel WhatsApp Digital Agent
Locate people quickly and efficiently
Rflow
The call blocker that ensures quality in active customer contact
Negotiator Digital Agent
Locate people quickly and efficiently
Rbox
Rbox® acts as a transit switch providing stereo voice recording features
Digital Agent Locator
Locate people quickly and efficiently
NPS Agent
NPS Voice is the practical and effective method for your periodic surveys with your customers
Video Call
Interactive teleconsultation and conferences with recording
Insights
Having a world of resources and technology is of no use if you don't have a place to track them
E-Mail Designer
Template builder, layout, and design of email marketing for successful campaigns
Invenio Live
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