The shopping experience is not only related to the consumption of the product.
Robbu and BR Distribuidora develop large projects together, always combining agility and performance. Our last challenge was to implement a chatbot via WhatsApp for Premmia, which is the loyalty program of the Petrobras service network. We are very satisfied, expectations have been exceeded.
Henrique Jozala Junior
Head of Financial Services and Loyalty at BR Distribuidora
How to meet the expectations of a client with over 50 years of experience in their industry and having served millions of people throughout Brazil? Robbu developed Cris, a cognitive chatbot capable of handling the entire onboarding process, from inquiries and easy registration to real-time loan offers and contract drafting.
I've always understood that mastering digital channels is essential to improve a company's communication and provide excellent customer service, and that's exactly what Robbu offers. In late 2020, we adopted one of Robbu's services in my family's company. The customer service improved by 100%, becoming faster and more efficient, increasing productivity and quality.
Robbu has been with us in every journey, providing solutions. We started this partnership by piloting solutions and proving their value to our clients. We have learned and developed new forms of communication that guarantee agility and accuracy in delivering excellence in customer relationships.
Working in partnership with Robbu has allowed us to deliver greater automation for omnichannel communication with our clients. Interactions with chatbots have become more fluid and humanized, resulting in excellent customer experiences.
Robbu and BR Distribuidora have been developing major projects together, always combining agility and performance. Our latest challenge was to implement a WhatsApp chatbot for Premmia, the loyalty program of the Petrobras gas station network. We are extremely satisfied, as our expectations were exceeded.
I had the opportunity to use Positus solutions in one of my international presentations, and what stood out to the audience, as well as my personal experience, was the easy onboarding on the platform with excellent developer experience, robustness, security, and performance.
Considering the magnitude of the crisis and the ongoing efforts of the Ministry of Health to combat the disease, Robbu has joined as an ally, providing assistance and becoming an additional support in this fight. The main objective of the project was to create a channel to keep the population and even healthcare professionals informed about Covid-19. With a sense of urgency, the project was completed in a week, serving its intended purpose.
Caedu Modas has been in the market for 43 years. Today, with 60 stores throughout the state of São Paulo, the retailer combines experience and modernity, offering affordable fashion to its customers. Robbu has optimized their processes even further, combining technology with the tradition already embedded in the retail network. Customer service, credit card data inquiries, invoices, store locator, and much more!