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Services
Discover our main services
Invenio Live
Omnichannel digital service solution
Invenio is not just a digital platform, but a direct connection with its customers providing convenience, dynamism and reliability in communication.
10 integrated channels- Open API for integration
- Single customer journey
- Multiple attendants
- Predictive distribution
IDR Chatbot Studio
Create automatic Chat Experiences with your customers.
IDR Chatbot Studio is a platform to build conversation interfaces focused on your customer's unique journey, the same chatbot available on all digital channels.
- Embedded artificial intelligence
- Knowledge base
- Open API for integration
- C-Commerce (Conversational Commerce)
Whatsapp Business API
We are the official WhatsApp business solutions provider
Talk to your customers on WhatsApp, automate notifications through our API, integrate with any CRM.
- Sending and receiving all types of messages
- Activation panel for numbers and HSM templates
- Number quality control
- Integration by Rest API or SDK
- Webhook
Carteiro Digital
Sending documents by WhatsApp
Send documents, bills and confidential files by WhatsApp in an official way free of charge and without monthly fee.
- Instant document delivery
- CRM integration
- Security and privacy
- No monthly fee
- Rest API or Web Portal
Everyone
Benefits for your company
Select your company size
Know your audience
You're just getting started and you need to know who your audience is. A good service base is fundamental to this perception.
Be close
Your audience is on several social networks. You need to make yourself present and be seen.
Be ready
Whenever your customer needs it, you are ready to serve them in the best way.
Be professional
Currently, digital service is the customer's first contact with a brand, impress your user!
Engage your audience
Your customers have particularities. Always be available on different communication channels and get ahead.
Delight your customers
Offer the best experience in intelligent service, be it automatic, human or hybrid. Customize according to your demands.
Reach your goals
Revolutionize your business with digital service. Impact your results through agile, safe and effective communication.
Identify opportunities
Follow the action history of each contact. Define criteria to prioritize contacts most likely to convert
Improve team performance
Have full control of the journey of all your customers. Create constant improvement plans based on exact metrics.
Automate processes
Optimize the time of your team and your customers by automating processes that can be automatic.
Integrate with your CRM
Automate management system services and streamline issuance of slips, balance inquiries, registrations, etc.
Be available 24 hours
Extend the availability of your service at no additional cost. Our services allow your contact to never go offline.
Improve your NPS
The NPS serves to assess customer satisfaction and loyalty to a company, regardless of its size
Chat with the whole world
Allow your company to contact customers from around the world, with no time restrictions.
Track metrics and statistics
Keep dashboards always up to date and act on business performance based on accurate metrics and reliable reports.
Reduce operating costs
The outsourcing of the service team helps to decrease operating costs and, in addition, increases the quality of service provision
All products
Meet the Robbu family
Invenio live
Omnichannel service platform with 10 integrated channels
Positus Messenger
WhatsApp service platform on multiple computers
Postman
Sending invoices and documents in real time via WhatsApp via API or Platform
Invenio Center
Outbound marketing, analysis of metrics and results for your digital service cell
WhatsApp Business API
We are your official WhatsApp Business API provider
Google RCS
We are your official Google RCS messaging provider
Facebook Messenger
We are your official Facebook provider
SMS
Send Bulk SMS or transactional messages
Send Bulk E-mail or transactional messages
Viber
Rakuten Viber for transactional messages
Telegram
Telegram for messages, images, audios and documents
WebChat
Chat with your website visitors in real time
IDR Chatbot Studio
Create automatic conversation experiences using artificial intelligence
IDR Auditoria
Monitoring your team intelligently has never been easier
Agente Digital Cross-Channel
Locate people quickly and efficiently
Rflow
The call blocker that guarantees quality in active contact with customers
Digital Agent Negotiator
Locate people quickly and efficiently
Rbox
Rbox® acts as a transit switch that provides stereo voice recording capabilities
Digital Agent Finder
Locate people quickly and efficiently
NPS Agent
NPS Voice is the practical and effective method for your periodic surveys with your customers
Video call
Tele attendance and interactive conferences with recording
Insights
A world of resources and technology is useless, if you have nowhere to follow
E-Mail Designer
Template builder, layout and design of email marketing for successful campaigns
Success stories
I have always understood that mastering digital channels is essential to improve a company's communication and serve the customer with excellence and that is exactly what Robbu provides. In late 2020, we adopted one of Robbu's services in my family's company. Service improved 100%, became faster and more efficient, increasing productivity and quality.
Robbu is with us every day, with the solutions provided, we started this partnership being able to pilot the solutions and proving value with our customers. We apprehend and develop new forms of communication that guarantee agility and assertiveness in excellence in the relationship with our customers.
Working in partnership with Robbu has allowed us to deliver greater automation to the market for omnichannel communication with our customers. The interaction with chatbots has occurred in a more fluid and humanized way, which results in an excellent customer experience
Robbu and BR Distribuidora develop large projects together, always combining agility and performance. Our last challenge was to implement a chatbot via WhatsApp for Premmia, which is the loyalty program of the Petrobras service network. We are very satisfied, expectations have been exceeded.
I had the opportunity to use Positus solutions in one of my international lectures, and what most caught the public's attention, as well as my personal experience, was the easy onboarding on the platform with excellent developer experience, robustness, security and performance.
Used products
Some of our customers
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