Be wherever your customer is.
Messenger
Viber
WebChat
Google RCS
Voz
SMS
Vídeo
Solutions
Discover our solutions that help your company sell more
Invenio Live
Omnichannel digital customer service solution
Everything your company needs to sell more and serve more in a single solution
10 integrated channels- Open API for integration
- Single customer journey
- Multiple attendants
- Predictive distribution
IDR Chatbot Studio
Create automated conversation experiences with your customers.
IDR Chatbot Studio is a platform for building conversation interfaces focused on your customer's single journey, with the same chatbot available across all digital channels.
- Embedded artificial intelligence
- Knowledge base
- Open API for integration
- C-Commerce (Conversational Commerce)
Whatsapp Business API
We are the official provider of WhatsApp business solutions.
Engage with your customers on WhatsApp, automate notifications through our API, integrate with any CRM.
- Send and receive all types of messages
- Number activation panel and HSM templates
- Number quality control
- Integration via REST API or SDK
- Webhook
Digital Postman
Send documents via WhatsApp
Send documents, invoices, and confidential files through WhatsApp officially, without installation fees and without monthly fees.
- Instant document delivery
- Integration with CRM
- Security and privacy
- No monthly fees
- REST API or Web Portal
FOR EVERYONE
Benefits for your company
Select the size of your company
Get to know your audience
You're starting out and need to know who your audience is. A solid customer base is essential for this understanding.
Be close
Your audience is on various social media platforms. You need to be present and visible.
Be ready
Whenever your customer needs assistance, you'll be ready to serve them in the best way possible.
Be professional
Digital customer service is often the first contact a customer has with a brand. Impress your users!
Engage your audience
Your customers have unique needs. Always be available on various communication channels and stay ahead.
Delight your customers
Offer the best experience in intelligent customer service, whether it's automated, human, or hybrid. Personalize it according to your demands.
Achieve your goals
Revolutionize your business with digital customer service. Impact your results through agile, secure, and effective communication.
Identify opportunities
Track the actions of each contact. Define criteria to prioritize contacts that are more likely to convert.
Improve team performance
Have full control of the journey for all your customers. Create continuous improvement plans based on accurate metrics.
Automate processes
Optimize your team's time and your customers' time by automating processes that can be automated.
Integrate with your CRM
Automate management system services and expedite tasks such as invoice issuance, balance inquiries, registrations, etc.
Be available 24/7
Extend the availability of your customer service without additional costs. Our services ensure that your contact is never offline.
Improve your NPS
Learn more about the health of your business, acquire more promoters, and increase revenue.
Connect with the world
Enable your company to reach customers worldwide, without time restrictions.
Control metrics and statistics
Keep your dashboards up to date and act on business performance based on accurate metrics and reliable reports.
Reduce operational costs
Outsourcing the service team helps reduce operational costs while increasing the quality of service delivery.
All Products
Discover the Robbu Family
Invenio live
Omnichannel customer service platform with 10 integrated channels
Positus Messenger
WhatsApp customer service platform on multiple computers
Digital Postman
Real-time sending of invoices and documents via WhatsApp through API or Platform
Invenio Center
Outbound marketing, metrics analysis, and results for your digital service team
WhatsApp Business API
We are your official WhatsApp Business API provider
Google RCS
We are your official Google RCS messaging provider
Facebook Messenger
We are your official Facebook messaging provider
SMS
Send Bulk SMS or transactional messages
Send Bulk Email or transactional messages
Viber
Rakuten Viber for transactional messages
Telegram
Telegram for messaging, images, audios, and documents
WebChat
Chat with visitors on your website in real-time
IDR Chatbot Studio
Create automated conversation experiences using Artificial Intelligence
IDR Audit
Intelligently monitor your team like never before
Cross-Channel WhatsApp Digital Agent
Locate people quickly and efficiently
Rflow
The call blocker that ensures quality in active customer contact
Negotiator Digital Agent
Locate people quickly and efficiently
Rbox
Rbox® acts as a transit switch providing stereo voice recording features
Digital Agent Locator
Locate people quickly and efficiently
NPS Agent
NPS Voice is the practical and effective method for your periodic surveys with your customers
Video Call
Interactive teleconsultation and conferences with recording
Insights
Having a world of resources and technology is of no use if you don't have a place to track them
E-Mail Designer
Template builder, layout, and design of email marketing for successful campaigns
Success Stories
How to meet the expectations of a client with over 50 years of experience in their industry and having served millions of people throughout Brazil? Robbu developed Cris, a cognitive chatbot capable of handling the entire onboarding process, from inquiries and easy registration to real-time loan offers and contract drafting.
Used products
I've always understood that mastering digital channels is essential to improve a company's communication and provide excellent customer service, and that's exactly what Robbu offers. In late 2020, we adopted one of Robbu's services in my family's company. The customer service improved by 100%, becoming faster and more efficient, increasing productivity and quality.
Used products
Robbu has been with us in every journey, providing solutions. We started this partnership by piloting solutions and proving their value to our clients. We have learned and developed new forms of communication that guarantee agility and accuracy in delivering excellence in customer relationships.
Used products
Working in partnership with Robbu has allowed us to deliver greater automation for omnichannel communication with our clients. Interactions with chatbots have become more fluid and humanized, resulting in excellent customer experiences.
Used products
Robbu and BR Distribuidora have been developing major projects together, always combining agility and performance. Our latest challenge was to implement a WhatsApp chatbot for Premmia, the loyalty program of the Petrobras gas station network. We are extremely satisfied, as our expectations were exceeded.
Used products
I had the opportunity to use Positus solutions in one of my international presentations, and what stood out to the audience, as well as my personal experience, was the easy onboarding on the platform with excellent developer experience, robustness, security, and performance.
Used products
Considering the magnitude of the crisis and the ongoing efforts of the Ministry of Health to combat the disease, Robbu has joined as an ally, providing assistance and becoming an additional support in this fight. The main objective of the project was to create a channel to keep the population and even healthcare professionals informed about Covid-19. With a sense of urgency, the project was completed in a week, serving its intended purpose.
Used products
Caedu Modas has been in the market for 43 years. Today, with 60 stores throughout the state of São Paulo, the retailer combines experience and modernity, offering affordable fashion to its customers. Robbu has optimized their processes even further, combining technology with the tradition already embedded in the retail network. Customer service, credit card data inquiries, invoices, store locator, and much more!
Used products
Some of our clients
Try it for free
Hello! We're glad that you're interested in getting to know our solutions. Please provide your information, and our team will get in touch with you soon.
Try it for free
